Privacy Policy
Information We Collect
At Yolk Productions Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website, services, and equipment hire offerings.
By accessing our website or using our services, you agree to the collection and use of your information in accordance with this policy.
We may collect and process the following types of personal information:
Contact Information – name, email address, phone number, billing and delivery addresses.
Business Information – company name, job title, VAT number (if applicable).
Payment Information – necessary billing details for processing transactions (handled securely via our payment providers).
Event & Hire Details – equipment hire requirements, event dates, venue locations, and related specifications.
Technical Data – IP address, browser type, operating system, and website usage information (via cookies and analytics tools).
How We Use Your Information
We use personal information to:
Provide our event production services and fulfil equipment hire agreements.
Process bookings, payments, and deliveries.
Communicate with you regarding enquiries, quotes, and support.
Improve our website, services, and customer experience.
Comply with legal and tax obligations.
Send marketing communications (where you have opted in).
Sharing Your Information
We will never sell your data. We may share your personal information only with:
Service Providers – such as payment processors, IT support, and logistics companies who help us deliver our services.
Legal Authorities – where required to comply with applicable laws, regulations, or court orders.
Business Transfers – in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of business continuity.
All third parties are required to keep your information secure and use it only for the purposes we specify.
Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined above, comply with legal obligations, resolve disputes, and enforce agreements. Payment data is not stored by us directly, but by secure payment processors.
Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in your data.
Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
Opt-out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.
To exercise these rights, please contact us at hello@yolkproductions.co.uk
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyse website traffic, remember your preferences, and personalise content. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our site.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those websites before providing any personal information.
International Data Transfers
If we transfer your information outside of the UK/EEA, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect as soon as it is published. Any changes will be posted on this page with an updated “Effective Date.” Please check back regularly to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Yolk Productions Ltd
18 Abbotsford Road, Bristol, BS6 6HB
hello@yolkproductions.co.uk
07790704900
By using our website and services, you consent to the practices described in this Privacy Policy.